Payment policy

Maplewood Payment Policy

Effective from: May 25, 2026

Welcome to Maplewood. This Payment Policy outlines the terms and conditions related to payments made on the Maplewood online portal for leather footwear, bags, accessories, and other leather goods sold worldwide.

By placing an order on our website, you agree to the terms set forth in this Payment Policy.

1. Accepted Payment Methods

Maplewood offers secure and convenient payment options for customers across the globe. We currently accept:

International Payments

Visa

Mastercard

Maestro

UnionPay

PayPal

Google Pay

Stripe-supported international cards

India-Specific Payment Options

UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

Net Banking

Wallets

Razorpay-supported payments

Cash on Delivery (where applicable)

All payment methods are subject to availability based on the customer’s country and region.

2. Currency

Product prices are displayed in the customer’s local currency whenever possible.

Final billing may occur in USD, GBP,EUR, INR, or other supported currencies depending on your region and payment provider.

Exchange rates and international transaction fees charged by your bank or payment provider are the customer’s responsibility.

3. Payment Security

Maplewood is committed to maintaining the highest standards of payment security.

All transactions are encrypted using SSL (Secure Socket Layer) technology.

Payments are processed through secure third-party payment gateways.

Maplewood does not store customers’ debit/credit card information on its servers.

Additional verification may be required for certain high-value or suspicious transactions.

4. Order Confirmation

Orders are processed only after successful payment authorization.

Customers will receive an order confirmation email once payment is completed.

Maplewood reserves the right to cancel or refuse any order due to:

o Suspected fraud
o Payment authorization failure
o Incorrect pricing
o Product unavailability
o Violation of company policies

5. Cash on Delivery (COD)

Cash on Delivery may be available in selected countries or regions.

COD Terms

COD availability depends on product category, delivery location, and order value.

Maplewood may limit COD eligibility for customized or premium products.

Customers must provide accurate shipping and contact details for COD orders.

Maplewood reserves the right to deny COD service to customers with repeated failed deliveries or rejected orders.

6. Taxes & Duties

Applicable taxes, VAT, GST, or sales taxes will be displayed during checkout where required by law.

International customers may be responsible for customs duties, import taxes, or clearance charges imposed by their country.

Maplewood is not liable for delays caused by customs authorities.

7. Failed or Declined Transactions

If your payment fails:

Verify card details and billing information

Ensure sufficient account balance

Contact your bank or payment provider

Retry using an alternate payment method

Maplewood is not responsible for payment failures caused by banking networks, payment gateways, or technical interruptions.

8. Refunds

Approved refunds will be processed to the original payment method used during purchase.

Refund Timeline

Credit/Debit Cards: 5–10 business days

PayPal/Wallets: 1–5 business days

Bank Transfers: Depending on banking institutions

Shipping fees, COD charges, currency conversion charges, and import duties may not be refundable unless required by law.

9. Fraud Prevention

To protect customers and prevent fraudulent activity:

Maplewood may conduct identity verification checks

Certain orders may require additional documentation

Suspicious transactions may be delayed, canceled, or refunded

10. Pricing Errors

While Maplewood strives for pricing accuracy, occasional errors may occur. Maplewood reserves the right to:

Correct pricing inaccuracies

Cancel incorrectly priced orders

Issue refunds where necessary

11. Chargebacks & Payment Disputes

Customers are encouraged to contact Maplewood support before initiating chargebacks or disputes with banks/payment providers.

Fraudulent chargebacks may result in:

Suspension of customer accounts

Refusal of future orders

Legal action where applicable

12. Changes to Payment Policy

Maplewood reserves the right to update or modify this Payment Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

13. Contact Information

For payment-related queries or support, please contact:

Maplewood Customer Support
Email: support@maplewoodstore.com
Website: www.mapplewoodstore.com
Business Hours: Monday – Friday, 12:00 AM – 12:00 PM (UTC)