Maplewood Return & Refund Policy
Effective from: May 25, 2026
At Maplewood, we are committed to delivering premium-quality leather footwear, bags, accessories, and lifestyle goods to customers worldwide. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By purchasing from Maplewood's online portal, you agree to this policy.
1. Eligibility for Returns
Customers may request a return or exchange if:
The item received is damaged, defective, or incorrect
The product does not match the order specifications
The size received is unsuitable (for eligible footwear products)
The return request is initiated within the applicable return window
To qualify for a return:
The item must be unused, unworn, and unwashed
Original tags, labels, packaging, invoices, dust bags, and accessories must be included
The product must not show signs of wear, scratches, creases, stains, odor, or misuse
The return must comply with Maplewood’s inspection standards
2. Return Window
Standard Return Period
Returns must be requested within 7 days of delivery.
Exchange Window
Size exchanges for footwear may be requested within 10 days of delivery, subject to stock availability.
Damaged or Incorrect Items
Issues relating to damaged, defective, or wrong products must be reported within 48 hours of delivery with supporting photographs or videos.
3. Non-Returnable Items
The following items are not eligible for return or exchange unless received damaged or defective:
Customized or personalized products
Made-to-order leather goods
Gift cards or store credits
Clearance, final sale, or discounted items marked “Non-Returnableâ€
Products damaged due to customer misuse, improper care, or normal wear and tear
Items returned without original packaging or proof of purchase
4. Return Process
To initiate a return:
Contact Maplewood Customer Support through the online portal or official support email.
Provide:
- o Order number
- o Product details
- o Reason for return
- o Photographs/videos where applicable
Maplewood will review the request and provide return authorization if approved.
Customers must securely pack the product to avoid transit damage.
Return pickup or shipping instructions will be shared by Maplewood.
5. Return Shipping
Customers may be responsible for return shipping costs unless:
- o The wrong item was delivered
- o The product arrived damaged or defective
Customer Responsibility
Customers are advised to:
Use trackable shipping services
Retain shipment proof until the return is completed
Maplewood is not responsible for returns lost or damaged during transit if shipped independently by the customer.
6. Product Inspection & Approval
All returned items undergo quality inspection upon receipt.
Maplewood reserves the right to:
Approve or reject return requests based on product condition
Deduct applicable restoration or handling charges if products are returned in damaged condition
Refuse returns that fail quality checks
Maplewood reserves the right to:
The item may be shipped back to the customer
Additional shipping charges may apply
7. Refund Policy
Once the returned product passes inspection:
Refunds will be processed to the original payment method
Customers will receive confirmation via email
Estimated Refund Timelines
Credit/Debit Cards: 5–10 business days
UPI/Wallets: 2–5 business days
PayPal/International Gateways: 5–10 business days
Bank Transfers: Subject to banking timelines
Shipping charges, customs duties, taxes, gift wrap fees, COD charges, and currency conversion fees may not be refundable unless required by law.
8. Exchanges
Maplewood offers exchanges for:
Size issues (footwear only)
Manufacturing defects
Incorrect items delivered
Exchange approval depends on:
Product availability
Customer eligibility under this policy
If the requested replacement product is unavailable:
A refund or store credit may be offered
9. Damaged, Defective, or Incorrect Products
If you receive:
A damaged product
A defective item
The wrong product
Please contact Maplewood within 48 hours of delivery with:
Clear images/videos of the issue
Packaging images
Order details
Maplewood may:
10. Cancellation Policy
Before Shipment
Orders may be canceled before dispatch for a full refund.
After Shipment
Once shipped, orders cannot be cancelled and must follow the return process after delivery.
Customized or made-to-order items cannot be cancelled once production has started.
11. Fraud Prevention & Abuse
To maintain fair usage:
Maplewood monitors excessive or suspicious return activity
Repeated policy abuse may result in:
- o Account suspension
- o Refusal of future orders
- o Reason for return
- o Restriction of COD eligibility
Fraudulent claims may be subject to legal action.
12. International Orders
For international orders:
Customers are responsible for understanding local import laws and duties
Customs delays are outside Maplewood’s control
Refunds for refused international shipments may exclude:
- o Shipping fees
- o Return freight
- o Customs charges
- o Handling fees
13. Force Majeure
Maplewood shall not be held liable for delays or inability to process returns/refunds caused by:
Natural disasters
Pandemic restrictions
Government actions
Logistics disruptions
Customs delays
Cyber incidents or technical outages
14. Policy Updates
Maplewood reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Updated policies become effective immediately upon publication on the website.
Contact Information
For Return & Refund - related queries or support, please contact:
Maplewood Customer Support
Email: support@maplewoodstore.com
Website: www.mapplewoodstore.com
Business Hours: Monday – Friday, 12:00 AM – 12:00 PM (UTC)